Your yoga mat will show signs of wear, love, and the journey you've been on the more you use It, but there are some ways to look after it to extend its lifespan. 

Please read through this carefully before using your mat for the first time.

OIL // The surface and pores of your OLIE mat enable It to dry quickly. However, this also means It Is susceptible to stains, especially from any product containing oil. To reduce this possibility, please ensure your hands and feet are clean, and oil-free before use and avoid using any product on your skin that contains any oils, Including essential oils.

PRODUCTS // Do not use strong detergent products containing tea tree oil or oil Ingredients. Do not place it in the washing machine. Do not soak In water. Do not use any harsh cleaning product on the mat or textured cloths. Use a soft microfiber cloth with a mild detergent, mix a few drops with water, gently wipe clean with a damp cloth, and then a dry cloth. Allow to air dry before rolling your mat up. Leave the mat In a cool and dry place away from sunlight. Once It Is dry, roll it up with the LOGO facing outwards to ensure the mat holds its shape when you roll It out next time.

STORAGE // Your yoga mat should be stored rolled upright with the OLIE logo facing outwards. Do not roll It up If It Is not completely dry. Avoid storing It In a heated cupboard or close to any heat source as this will compromise the Integrity of your yoga mat. Avoid any prolonged exposure to the sun. Do not fold your yoga mat or place any heavy objects on it when It's rolled.

OLIE mats are designed to remain grippy even during the sweatiest flows and workouts.

It's worth noting however that OLIE mats are not specifically designed to be used for hot yoga.

This is due to the design of the yoga mat, which gives it it's incredible grip and recyclable, eco-friendly properties.

Whilst many OLIE users love using their mat during their hot yoga sessions, using the mat regularly in hot and humid environments will reduce its lifespan.

Your OLIE mat has been designed to be laid out flat rather than folded.

Please avoid folding your OLIE mat as this mat damage the shape, structure and integrity of your mat.

Rather, roll your mat tightly with the OLIE logo facing on the outside to help your mat keep it's original shape.

Because your beautiful new mat has not had any nasty chemicals applied, the mat might have a slight smell when you first unroll it.

This is the smell of the natural rubber itself and the smell is environmentally friendly and harmless.

This smell will dissipate in the process of use.

However, if you are sensitive to the smell, please unroll your mat and leave it to ventilate for a period of time.

OLIE mats are made from PU and natural rubber.

The surface layer is made from premium PU material which is designed to absorb sweat to ensure you don't slip or slide during your downward dog or push ups.

The mat is able to maintain it's grip whether it is dry or sweaty.

The material is also breathable, making it easy to clean your mat.

The bottom layers of the mat are made from natural rubber.

Our OLIE mats are environmentally friendly and recyclable!

Yes you can. Your OLIE mat will last a long time, however, just like all good things in this world must come to an end, your OLIE mat will too need to be replaced.

Once your OLIE mat has seen better days we encourage you to recycle your mat.

Here at OLIE, we wanted to find the perfect balance between support and compression. The reason for this is that we wanted enough support for your knees and wrists while you are moving around, but not too much that you lose stability or place too much pressure on your joints with it being too squishy.

We began carefully sampling different thicknesses and various mat compositions, all in the quest for the perfect mat. We think we got that balance just right! You'll have to let us know..

OLIE mats are 5mm thick and weigh 2.85kg (approx 6 pounds and 2oz for our US fam)

OLIE mats are manufactured in China where we have been working closely to ensure that our process stays in line with our values of integrity, ethics and innovation.

We are proud to say that OLIE mats are ethically made, environmentally friendly and shipped from a carbon neutral warehouse.

As a small business we are committed to doing what we can, where possible, to help reduce our carbon footprint.

As we grow and expand, our hope is to continue to take this further.

Yes! We have received an official report from an auditor who has inspected the working conditions in our manufacturing centre.

This audit is called a Business Social Compliance Initiative (BSCI) and is a non-profit scheme.

This monitors the supply chain to ensure that everything is made in an ethical and socially responsible manner.

They check things such as:

• Workers involvement and protection.
• Discrimination in the workplace.
• Fair remuneration (pay).
• Decent working hours.
• No child labour.

And much, much more.

All OLIE designs have been created by our founder, Jessica Olie. As you navigate through our products, you will notice that each mat has it's own story behind it. Most of Jess' inspiration comes from her tattoo's and the significance they hold for her. All of our mats have deeper meanings and while they might look beautiful on the outside, we hope you resonate with the story they tell just as much as we do.

If you specialise in designs and would like to work alongside Jess on an OLIE mat design, please email suppport@thisisolie.com and we can look at making some magic!

OLIE currently ships to:

• The United States
• The United Kingdom
• Canada
• Europe
• Australia
• Mexico
• Singapore

Don't see your country on the list? Get in touch with us at hello@thisisolie.com and we will discuss the possibility of sending you your OLIE products.

All orders placed Monday-Friday and before 2pm UK time will be processed the same day.

Orders placed after 2pm on Friday and during the weekend will be sent out the following Monday.

This depends on the shipping method you select.

However, nearly all of our products have super fast shipping times available, meaning your order can take between business 1-3 days to arrive.

Please contact us at hello@thisisolie.com and we will look into the options for you!

Order before 2pm (UK Time) Monday-Thursday and select our express shipping for next day delivery!

Order before 2pm (UK Time) Monday-Thursday and select our DHL Express to get your oder as quickly as possible.

All international orders can expect to be delivered within 2-4 working days.

We are delighted to announce that we will be paying all duties and taxes for any European order under €150.*

Therefore, if you order 1 OLIE Mat, you will pay no hidden charges or duties and your order will not get stuck in customs!

Orders over €150 will be subject to duties and taxes.

As much as we would love to pay these additional duties, we are unable to due to the IOSS scheme.

*Please note, this excludes Norway which is exempt from EU import/tax regulations.*

No!

We are paying all taxes and duties on orders of sales value less than €150.

Therefore, you will receive no hidden import or duty fees and your order won't get stuck in customs.

All orders will be emailed a tracking number where you will be able to follow your order all the way from leaving our wonderful warehouse team, to your door!

Please contact hello@thisisolie.com and they will sort this for you ASAP!

We are proud to offer a selection of different payment methods, including Apple Pay, American Express, Paypal and many more.

All payments are secure and safe.

We also offer Clearpay, meaning you can pay for your order in easy to pay instalments.!

Yes, please select your country when on the website and when checking out to pay in your local currency.

Please sign up to our mailing list here so you can keep up to date on all things OLIE. Also make sure to follow @THIS.IS.OLIE on IG + TikTok to stay in the loop.

If you have a promotion code, please enter this during your checkout process. Please note that codes cannot be applied after you have completed your order.

Only one discount code will be able to be applied to your order. Any items on sale will be unable to be further discounted with a code. We recommend you use the code with the highest % or £/$ off!

We are unable to apply any promotional codes to past orders. Please ensure that you remember to use your discount code during your checkout process.

Should you be unhappy with any part of your order, please contact us immediately via hello@thisisolie.com

Your Happiness, Our Priority

If any part of your OLIE order leaves you feeling less than amazing, please reach out to us without delay.

We're fully committed to resolving any situation to your utmost satisfaction. Your peace of mind is our greatest reward.

Returning with Love

Should you wish to return your cherished OLIE product for a refund or exchange, you're welcome to do so within 14 days of receiving your order.

For your beautiful OLIE product to be accepted for a refund, please ensure the item remains untouched and in its original, lovingly preserved packaging. It must remain in a sellable condition.

Please contact us before organizing a return so we can help you with the process. We do our absolute best to provide you with as much information and detailed imagery of each and every product we sell, so it's as true to the original as possible.

Please note that for non-faulty OLIE items, the cost of returning our products is the customer's responsibility.

Additionally, if any returned items have incurred damage to their packaging, a handling charge will apply.

The specifics of this handling charge will be determined by our team on a case-by-case basis for each product.

Faulty Products

While we pride ourselves on our quality and consistency, sometimes we have outliers that sneak through our processes.

Therefore, if your new movement best friend arrives with any faults or defects, or anything you aren't sure about, pleasecontact us as soon as possible and include as many images/videos highlighting the issues as you can.

This will enable us to provide you with a response that will best serve you.

Should you be unhappy with any part of your order, please contact us immediately via hello@thisisolie.com

We remain committed to resolving the situation to your satisfaction.

All OLIE Mat orders are final sale unless there is a quality concern.

Therefore, due to the nature of the product, we do not accept returns for OLIE Mats unless your item is damaged or faulty.

If this situation arises, you will be connected personally with one of our customer support team members who will ensure that this is resolved as quickly as possible.

All OLIE mats are made from natural, untreated rubber.

Due to this, natural wear and tear will occur the more you use it on your movement journey.

We hope that your OLIE mat will support you for a long time but just like most wonderful things in the world, your mat will not last forever and will need to be replaced at some point.

Please refer to our care guide on how you can increase the lifespan of your OLIE mat and keep it looking as fresh as possible.

With that being said, we want your mat to show the dedication, practice and effort you are putting into your evolution, think of each mark or stain as a sign of progress you have made.

However, should you have any questions or concerns regarding the quality of your mat, then contact hello@thisisolie.com and we will assist you.