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MAT CARRY STRAP - THISISOLIE.COM
MAT CARRY STRAP - THISISOLIE.COM
MAT CARRY STRAP - THISISOLIE.COM

YOUR QUESTIONS, ANSWERED

Answers to most common questions about products, orders, shipments, and payments. For assistance with returns, faults or anything else, please contact us. For a full list of all FAQ answers, see our FAQ Page.
RETURNS + REFUNDS

Your happiness means the world to us. Therefore, if any part of your OLIE order leaves you feeling less than amazing, please reach out to us without delay.

We pride ourselves on our customer service.

We're fully committed to resolving any situation to your utmost satisfaction. Your peace of mind is our greatest reward.

For assistance with returns, faults or anything else, please get in contact at:

hello@thisisolie.com

RETURNING WITH LOVE.


Should you wish to return your cherished OLIE product for a refund or exchange, you're welcome to do so within 14 days of receiving your order.

For your beautiful OLIE product to be accepted for a refund, please ensure the item remains untouched and in its original, lovingly preserved packaging.

It must remain in a sellable condition.

FAULTY PRODUCTS.


While we pride ourselves on our quality and consistency, sometimes we have outliers that sneak through our processes.

Therefore, if your new movement best friend arrives with any faults or defects, or anything you aren't sure about, please contact us as soon as possible and include as many images/videos highlighting the issues as you can.

This will enable us to provide you with a response that will best serve you.

EXCHANGES.


We do not accept exchanges, only returns.

HOW LONG WILL IT TAKE TO ARRIVE?

This, of course, depends on the type of shipping you select.

We offer a wide selection of different shipping methods, from next day delivery, to slightly longer and more affordable rates.

All orders will receive a tracking link, so you keep keep a close eye on when your new movement bestie will arrive.

CAN I TRACK MY ORDER?

All orders will receive a tracking link, so you keep keep a close eye on when your new movement bestie will arrive.

You will receive an email with your tracking link once your order has been dispatched.

WHEN WILL MY ORDER BE DISPATCHED?
USA

All orders placed Monday-Saturday before 11:59am will be dispatched the same day.

Orders placed after midday on a Saturday will be sent out Monday.


Rest Of The World

We will aim to process all orders placed Monday-Friday and before 2pm UK time on the same day.

Any orders placed after 2pm will be sent out the next working day.

Orders placed after 2pm on Friday and during the weekend will be sent out the following Monday.


*These dispatch times do not include bank holidays, where our wonderful team get their time off*

WILL I PAY IMPORT/DUTIES/TAX?

It's worth noting that the customer is responsible for paying duties and taxes.

It's country specific whether or not you are likely to pay any imports/duties or taxes.

The following countries will NOT be required to pay any import fees:

  • EUROPE, when you purchase 1 mat. When the product total price is under €150 - does not include shipping costs.
  • USA
  • UK

There are also many other countries that wont be required to pay these taxes.

Of course, we can't specify every single one. Please get in contact should you require help.

CAN I USE MY MAT FOR HOT YOGA?

OLIE mats are designed to remain grippy even during the sweatiest flows and workouts.

Whilst many OLIE users love using their mat during their hot yoga sessions, using the mat regularly in hot and humid environments will reduce its lifespan.

It's worth noting that OLIE mats are not specifically designed to be used for hot yoga.

This is due to the design of the yoga mat, which gives it it's incredible grip and recyclable, eco-friendly properties.

HOW DO I LOOK AFTER MY OLIE MAT?

Your yoga mat will show signs of wear, love, and the journey you've been on the more you use It, but there are some ways to look after it to extend its lifespan. 

Please read through this carefully before using your mat for the first time.

OIL. 

The surface and pores of your OLIE mat enable It to dry quickly. However, this also means It Is susceptible to stains, especially from any product containing oil. To reduce this possibility, please ensure your hands and feet are clean, and oil-free before use and avoid using any product on your skin that contains any oils, Including essential oils.

PRODUCTS. 

Do not use strong detergent products containing tea tree oil or oil Ingredients. Do not place it in the washing machine. Do not soak In water.

Do not use any harsh cleaning product on the mat or textured cloths. Use a soft microfiber cloth with a mild detergent, mix a few drops with water, gently wipe clean with a damp cloth, and then a dry cloth. Alternatively you can also use a baby wipe.

Allow to air dry before rolling your mat up. Leave the mat In a cool and dry place away from sunlight. Once It Is dry, roll it up with the LOGO facing outwards to ensure the mat holds its shape when you roll It out next time.

STORAGE. 

Your yoga mat should be stored rolled upright with the OLIE logo facing outwards.

Do not roll It up If It Is not completely dry. Avoid storing It In a heated cupboard or close to any heat source as this will compromise the Integrity of your yoga mat.

Avoid any prolonged exposure to the sun. Do not fold your yoga mat or place any heavy objects on it when It's rolled.

FOLDING. 

Your OLIE mat has been designed to be laid out flat rather than folded.

Please avoid folding your OLIE mat as this mat damage the shape, structure and integrity of your mat.

Rather, roll your mat tightly with the OLIE logo facing on the outside to help your mat keep it's original shape.