YOUR QUESTIONS, ANSWERED
Answers to most common questions about products, orders, shipments, and payments. For assistance with returns, faults or anything else, please contact us.For a full list of all FAQ answers, see our FAQ Page.
Slideshow about our brand
WHERE DESIGN MEETS PERFORMANCE.
BUILT TO LAST
We all like getting value for our money. Buying cheap, nasty products that don't last is not only bad for your bank account, it's bad for the planet.
Our products outlast the competition.
MORE GRIP, NO SLIP
Don't worry, we didn't just design them to be beautiful. Each OLIE mat will provide you with the grip you need for every movement, even when sweaty.
Move with confidence.
SUPPORT MEETS COMFORT
Designed to be the perfect thickness to provide a strong foundation for your movement, whilst being kind and gentle on your joints.
Comfort, support and padding.
FROM ME TO YOU, WITH LOVE
"My hope is that when you step on your OLIE mat you feel inspired, you feel connected to why you were called to this movement, to have the courage to listen to your intuition and go where you feel drawn to.Where you step outside of the box that the world has put you in and re-define what movement means to you." Jessica Olie, Founder.
FROM ME TO YOU, WITH LOVE
"My hope is that when you step on your OLIE mat you feel inspired, you feel connected to why you were called to this movement, to have the courage to listen to your intuition and go where you feel drawn to.Where you step outside of the box that the world has put you in and re-define what movement means to you." Jessica Olie, Founder.
This is the most beautiful yoga mat. The texture provides good grip and feels great to work on. It's nice and thick as well so you don't feel the surface underneath. The length is perfect to work with and I love the design. The customer service I received from Steven has been out of this world and I truly appreciate him going above and beyond for me. This is a brand I will be following for a long time.
The mat is everything, but when you roll it up, to secure it you need a strap to make sure it doesn’t unfold.
PROUD TO BE PREMIUM
We differentiate ourselves from other brands because everything we do is premium.
From our world-class customer service to our recycled and custom packaging, sustainable logistics centre, ethically certified manufacturer, and of course, our beautiful products, we do everything we can to look after our people and our planet.
When you choose to support OLIE, you join the family. And we always look after our family.
OLIE has the most incredible and outstanding standards ever. Their mats are without a doubt the most durable and the most sustainable for any type of yoga. You can literally feel the quality of the product through the non slip design feature and the thickness of the mat itself. The elegant unique design in the middle helps massively with my practice and alignment with each asana. The customer service is also outstanding. They are always on hand to answer any questions I’ve needed regarding aftercare and longevity of the product. This company exceeded my expectations and their products are beyond anything else on the market!
I bought this mat for a friend’s birthday. She has been following Jessica for years! She is in love with this mat!! Amazing quality, fast delivery and absolutely beautiful.
I’ve been practicing on black moon mat for years and just got the amethyst one. The colour is stunning and the quality, grip, packaging and customer service is even better than before. Absolutely love it!
This is the most beautiful yoga mat. The texture provides good grip and feels great to work on. It's nice and thick as well so you don't feel the surface underneath. The length is perfect to work with and I love the design. The customer service I received from Steven has been out of this world and I truly appreciate him going above and beyond for me. This is a brand I will be following for a long time.
I meeeeaaaaan this is beautiful. Love the grip and feel. So excited to use it tomorrow.
The mat is everything, but when you roll it up, to secure it you need a strap to make sure it doesn’t unfold.
I love OLIE mats and recommend them to students at my studio because they are just the best ever. :) The customer service is the best I have ever experienced - above and beyond what was expected. I cannot say enough about the integrity of the company and the quality of their mats. Beautiful people and beautiful products.
OLIE has the most incredible and outstanding standards ever. Their mats are without a doubt the most durable and the most sustainable for any type of yoga. You can literally feel the quality of the product through the non slip design feature and the thickness of the mat itself. The elegant unique design in the middle helps massively with my practice and alignment with each asana. The customer service is also outstanding. They are always on hand to answer any questions I’ve needed regarding aftercare and longevity of the product. This company exceeded my expectations and their products are beyond anything else on the market!
I bought this mat for a friend’s birthday. She has been following Jessica for years! She is in love with this mat!! Amazing quality, fast delivery and absolutely beautiful.
I’ve been practicing on black moon mat for years and just got the amethyst one. The colour is stunning and the quality, grip, packaging and customer service is even better than before. Absolutely love it!
This is the most beautiful yoga mat. The texture provides good grip and feels great to work on. It's nice and thick as well so you don't feel the surface underneath. The length is perfect to work with and I love the design. The customer service I received from Steven has been out of this world and I truly appreciate him going above and beyond for me. This is a brand I will be following for a long time.
I meeeeaaaaan this is beautiful. Love the grip and feel. So excited to use it tomorrow.
The mat is everything, but when you roll it up, to secure it you need a strap to make sure it doesn’t unfold.
I love OLIE mats and recommend them to students at my studio because they are just the best ever. :) The customer service is the best I have ever experienced - above and beyond what was expected. I cannot say enough about the integrity of the company and the quality of their mats. Beautiful people and beautiful products.
OLIE has the most incredible and outstanding standards ever. Their mats are without a doubt the most durable and the most sustainable for any type of yoga. You can literally feel the quality of the product through the non slip design feature and the thickness of the mat itself. The elegant unique design in the middle helps massively with my practice and alignment with each asana. The customer service is also outstanding. They are always on hand to answer any questions I’ve needed regarding aftercare and longevity of the product. This company exceeded my expectations and their products are beyond anything else on the market!
I bought this mat for a friend’s birthday. She has been following Jessica for years! She is in love with this mat!! Amazing quality, fast delivery and absolutely beautiful.
I’ve been practicing on black moon mat for years and just got the amethyst one. The colour is stunning and the quality, grip, packaging and customer service is even better than before. Absolutely love it!
This is the most beautiful yoga mat. The texture provides good grip and feels great to work on. It's nice and thick as well so you don't feel the surface underneath. The length is perfect to work with and I love the design. The customer service I received from Steven has been out of this world and I truly appreciate him going above and beyond for me. This is a brand I will be following for a long time.
I meeeeaaaaan this is beautiful. Love the grip and feel. So excited to use it tomorrow.
The mat is everything, but when you roll it up, to secure it you need a strap to make sure it doesn’t unfold.
I love OLIE mats and recommend them to students at my studio because they are just the best ever. :) The customer service is the best I have ever experienced - above and beyond what was expected. I cannot say enough about the integrity of the company and the quality of their mats. Beautiful people and beautiful products.
ETHICAL. LONG LASTING. ECO-CONSCIOUS
ORDERS
Your happiness means the world to us. Therefore, if any part of your OLIE order leaves you feeling less than amazing, please reach out to us without delay.
We pride ourselves on our customer service.
We're fully committed to resolving any situation to your utmost satisfaction. Your peace of mind is our greatest reward.
For assistance with returns, faults or anything else, please get in contact at:
hello@thisisolie.com
RETURNING WITH LOVE.
Should you wish to return your cherished OLIE product for a refund or exchange, you're welcome to do so within 14 days of receiving your order.
For your beautiful OLIE product to be accepted for a refund, please ensure the item remains untouched and in its original, lovingly preserved packaging.
It must remain in a sellable condition.
FAULTY PRODUCTS.
While we pride ourselves on our quality and consistency, sometimes we have outliers that sneak through our processes.
Therefore, if your new movement best friend arrives with any faults or defects, or anything you aren't sure about, please contact us as soon as possible and include as many images/videos highlighting the issues as you can.
This will enable us to provide you with a response that will best serve you.
EXCHANGES.
We do not accept exchanges, only returns.
This, of course, depends on the type of shipping you select.
We offer a wide selection of different shipping methods, from next day delivery, to slightly longer and more affordable rates.
All orders will receive a tracking link, so you keep keep a close eye on when your new movement bestie will arrive.
All orders will receive a tracking link, so you keep keep a close eye on when your new movement bestie will arrive.
USA
All orders placed Monday-Saturday before 11:59am will be dispatched the same day.
Orders placed after midday on a Saturday will be sent out Monday.
Rest Of The World
We will aim to process all orders placed Monday-Friday and before 2pm UK time on the same day.
Any orders placed after 2pm will be sent out the next working day.
Orders placed after 2pm on Friday and during the weekend will be sent out the following Monday.
*These dispatch times do not include bank holidays, where our wonderful team get their time off*
It's worth noting that the customer is responsible for paying duties and taxes.
It's country specific whether or not you are likely to pay any imports/duties or taxes.
The following countries will NOT be required to pay any import fees:
- EUROPE, when you purchase 1 mat. When the product total price is under €150 - does not include shipping costs.
- USA
- UK
There are also many other countries that wont be required to pay these taxes.
Of course, we can't specify every single one. Please get in contact should you require help.