YOUR QUESTIONS, ANSWERED
Answers to most common questions about products, orders, shipments, and payments. For assistance with returns, faults or anything else, please contact us.For a full list of all FAQ answers, see our FAQ Page.
YOUR DREAM MAT
Focus on your movement, not on your hands slipping.
Never lose your grip again, even during those sweaty workouts.. Grip, support and padding never looked so good.
THE BEST SELLERS
HERE'S WHAT YOU'RE SAYING
Kathy L -
★★★★★
"Beautiful color, remarkable quality and performance. No matter what color you choose, you won’t have any regrets."
Chloe E -
★★★★★
"The best yoga mats in the industry 🙌🏻 I will never use a different brand. Extremely grippy, beautiful color, durable, and high-quality."
Sina D -
★★★★★
"Loved the mat so much that I bought it for my mum as a gift. Perfect mat and also the customer service of Olie is very very good! 100% recommend this brand."
MORE GRIP, EVEN WHEN SWEATY
We didn't just design them to be beautiful. OLIE mats provide unbeatable grip, even when sweaty. Move with confidence.
BUILT TO LAST
Tired of always having to replace your mat? Not anymore. Our premium mats are built to outlast the competition—your long-term best friend.
SUPPORT MEETS COMFORT
Designed to be the perfect thickness to provide a strong foundation for your movement, whilst being kind and gentle on your joints.
ORDERS
Your happiness means the world to us. Therefore, if any part of your OLIE order leaves you feeling less than amazing, please reach out to us without delay.
We pride ourselves on our customer service.
We're fully committed to resolving any situation to your utmost satisfaction. Your peace of mind is our greatest reward.
For assistance with returns, faults or anything else, please get in contact at:
hello@thisisolie.com
RETURNING WITH LOVE.
Should you wish to return your cherished OLIE product for a refund or exchange, you're welcome to do so within 14 days of receiving your order.
For your beautiful OLIE product to be accepted for a refund, please ensure the item remains untouched and in its original, lovingly preserved packaging.
It must remain in a sellable condition.
FAULTY PRODUCTS.
While we pride ourselves on our quality and consistency, sometimes we have outliers that sneak through our processes.
Therefore, if your new movement best friend arrives with any faults or defects, or anything you aren't sure about, please contact us as soon as possible and include as many images/videos highlighting the issues as you can.
This will enable us to provide you with a response that will best serve you.
EXCHANGES.
We do not accept exchanges, only returns.
This, of course, depends on the type of shipping you select.
We offer a wide selection of different shipping methods, from next day delivery, to slightly longer and more affordable rates.
All orders will receive a tracking link, so you keep keep a close eye on when your new movement bestie will arrive.
All orders will receive a tracking link, so you keep keep a close eye on when your new movement bestie will arrive.
USA
All orders placed Monday-Saturday before 11:59am will be dispatched the same day.
Orders placed after midday on a Saturday will be sent out Monday.
Rest Of The World
We will aim to process all orders placed Monday-Friday and before 2pm UK time on the same day.
Any orders placed after 2pm will be sent out the next working day.
Orders placed after 2pm on Friday and during the weekend will be sent out the following Monday.
*These dispatch times do not include bank holidays, where our wonderful team get their time off*
It's worth noting that the customer is responsible for paying duties and taxes.
It's country specific whether or not you are likely to pay any imports/duties or taxes.
The following countries will NOT be required to pay any import fees:
- EUROPE, when you purchase 1 mat. When the product total price is under €150 - does not include shipping costs.
- USA
- UK
There are also many other countries that wont be required to pay these taxes.
Of course, we can't specify every single one. Please get in contact should you require help.