RETURNS

Our customer service team will be delighted to help you, whatever your issue. 

They work Monday-Friday, 9 am-5 pm and be contacted via:

Hello@ThisIsOlie.com

We aim to respond to all messages within 24 hours. 

We have a 14-day return policy, meaning that you will have 14 days to request a return from when your order is delivered.

However, please read the below regarding each item, as some items have different return criteria than others. 

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item, so we may evaluate the issue and make it right.

Your Happiness, Our Priority

If any part of your OLIE order leaves you feeling less than amazing, please reach out to us without delay. We're fully committed to resolving any situation to your utmost satisfaction. Your peace of mind is our greatest reward.

Returning with Love

Should you wish to return your cherished OLIE product for a refund or exchange, you're welcome to do so within 14 days of receiving your order.

For your beautiful OLIE product to be accepted for a refund, please ensure the item remains untouched and in its original, lovingly preserved packaging. It must remain in a sellable condition.

Please contact us before organizing a return so we can help you with the process. We do our absolute best to provide you with as much information and detailed imagery of each and every product we sell, so it's as true to the original as possible.

Please note that for non-faulty OLIE items, the cost of returning our products is the customer's responsibility.

Additionally, if any returned items have incurred damage to their packaging, a handling charge will apply.

The specifics of this handling charge will be determined by our team on a case-by-case basis for each product.

Faulty Products

While we pride ourselves on our quality and consistency, sometimes, we have outliers that sneak through our processes.

Therefore, if your new movement best friend arrives with any faults or defects or anything you aren't sure about, please contact us at Hello@ThisIsOlie.com as soon as possible and include as many images/videos highlighting the issues as you can.

This will enable us to provide you with a response that will best serve you.

Damages And Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item, so we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We do not accept exchanges on Mats. 

European Union 3-day cooling off period.

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.

As mentioned above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know whether the refund was approved.

You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please get in touch with us at:

Hello@ThisIsOlie.com